Our ethical charter is a collection of our values and a set of guarantees that we make to all of our customers, the environment, and the global community that we live in. Our quality of service expresses everything about our philosophy, attitude, and commitment. It is a principle which we apply within every division and at every level of our organization. Whenever we discover a new or better solution to enhance the value of our service, we make that idea a reality. We promise to answer enquiries within 24 hours. We run an ongoing quality control program which includes a customer hotline, client questionnaires and feedback system and strict guide selection criteria. We also promise that you we employ the most rigorous and tested methods when it comes to training our guides, and in over 15 years of operation we have a flawless safety record.